685 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Updated by user Mar 28, 2015

After submitting this review, I was contacted by a very nice and competent Control 4 installer/technician, but I was NOT contacted by The Sound Shop at all. Michael Capelaty of Capelaty Digital wanted to make the mistakes of The Sound Shop right and within about 15 minutes, he fixed everything that The sound Shop could not or would not fix.

If we need future service on our Control 4 we will call Capelaty Digital as he has proven his superior comptetancy over the sound shop and I'm not saying that the sound shop technicianS are not competent just the salesman, Mike Fallert, that we had to use. Once the tech was here things got done but it was the waiting and putting off that left us with nothing good to say about The Sound Shop.

Original review posted by user Sep 02, 2014

Apparently our local control4 dealer, THE SOUND SHOP, is not the only one who lacks in service and support. We are soooo disappointed in this system. Previously, (before control 4). I could turn up the music by simply turning a dial. Now I have to find a remote, cell phone, iPad, etc, then find the room, then find the audio source etc etc. trying to watch tv right now and all I have is sound, tried to play a DVD for visiting kids yesterday - no way! We finally put DVD in laptop and hooked laptop to TV. No sound from the system but at least the kids could watch a movie.

Needed a speaker grill cover, called and ordered one in June. - still waiting.... Have called and emailed several times. I get "I'll check the warehouse and call you right back".

This system is not worth the $$$$$$ we paid!

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Having the same issues...very poor service...never get to watch tv in that room that I invested $10,000. Very complicated system, installer took days to program it...continue to have issues! Hate it!

Control4 Reviews

  1. 56 reviews
  2. 16 reviews
  3. 5 reviews
  4. 1 review
  5. 3 reviews
Control4 reviews