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2.2

It's amazing how every time my Control 4 system goes down, the company and its overpriced service reps continue to shovel S *** down my throat and try to convince me it tastes good.

I've had a Control 4 system for just under 3 years now and after tens of thousands of dollars later, the overpriced spending spree continues.

So the latest fiasco, 2 of my Control 4 Amps decide to malfunction simultaneously the 3rd week of Dec. 2018 after just under 3 years of service.

I called my service tech who was on vacation and was told that I could not get service until mid January which was not acceptable.

So I called Control 4 directly to escalate service and I was told by their rep that Control 4 only has a 2 year warranty (which is ridiculous considering the cost) and they DO NOT service their own products when they're out of warranty. I couldn't believe my ears.. Total extortion by the company.

So in order to keep this expensive system operational, I would have to purchase 2 brand new amps at $1700 each and then because my amps malfunctioned during the holidays I was quoted double time for a tech to come and service the amps.

To the credit of Control 4 they did expedite delivery of the new amps and again they tried to convince me they were doing me a HUGE FAVOUR by charging me MSRP less 15% which is probably still a 1000% mark up. Who charges MSRP these days??? Oh yes, Control 4 does..... And when they offer a meager discount for replacing a *** product that doesn't last, they blatantly expect you to be so ever grateful.

To make matters worse, I was quoted $400 as an Emergency Standard and $200 per hour x 2 hours for the installation.. This quote generally comes with 2 techs but on the day they installed, only 1 tech showed up and took 5 hours to reinstall the amps which then cost me an additional $600 above the quoted price to install the amps which I was told I had no choice but to pay up in full before the tech left if I wanted my system to work. When I complained about the over charges, I was told it was my fault for purchasing an expensive system and I should expect high bills...UNBELIEVABLE. This came from both the company and the techs.

Long and short, every time the system malfunctions, it's apparently my fault as a Control 4 customer and every time I call for service it's minimally $200 just to look at the problem regardless of what causes the problem, and from there to remedy the problem it's usually in the hundreds of dollars. And now with these cheesy 2 year warranties, if something goes down after the warranty period, don't expect service, just another huge bill to replace your overpriced garbage with new overpriced garbage that's likely to go down after another couple years.

As a customer, I've felt from the day I installed this system that I've been constantly held over a barrel for everything and continuously fed nonsense by both the techs and the company itself whenever anything goes wrong.

So if you want to keep spending endless amounts of money on products that continuously need service and have short warranties and if you'd like to be continuously extorted by the technicians that service these products then Control 4 is the right product for you.

Sincerely

Another financially drained Control 4 customer.

Reason of review: Warranty issue.

Monetary Loss: $600.

Preferred solution: Price reduction.

Location: Toronto, Ontario

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Ron K Rni

3 minutes ago RemorsefulBloodhound Ron King - System never works but you will need to to pay for service. TOTAL JUNK!

I would like to hear back from people that have had system installed for awhile and preferably a larger install. My install was over 90,000.00. signed contract mid 2015. Install lasted over 2 years and still not everything was completed or worked.

things were already breaking down and needing replaced at my cost. It was/is a very sloppy install and after over 4 years in service everything has never worked at once. I still have camera's and equipment hanging from wires not sitting on or screwed into anything. They pay their installer 12-15 an hour and bill you 160.00 an hour.

service techs have no idea what they are doing and sit on help lines for hours billing you 160.00 an hour. you cant call a help line only the dealers can. My installers and all of them in my area now want service contracts that run from 50.00-570.00 per month just for them to take and prioritize your call. yes, you still have to pay for everything labor, trip charge, ect.

That's only for service to respond quickly depending on amount of monthly contract.

I finally told my installer to stay away and as things breakdown I am trying to un hook them and get me house back. Its a very expensive lesson.

Ron K Rni

100% agree. How do they get equipment to fail as soon as warranty is out?

I am removing all my equip. Spent around 90K so far and am finished with the excuses and frustration.

John P Ekl
reply icon Replying to comment of Ron K Rni

They have 24/7 access to all of our systems so I wouldn't be surprised if the equipment is programmed to malfunction at certain intervals or with a systems upgrade. Nobody would be the wiser as you can't take their garbage to anyone to repair or diagnose.

I had 2 identical amps that both coincidentally went down at the exact same time. Looking back if I would have thought I would spend this much money on this garbage I would have completely done things differently. But we get lured by the hype and the gadgetry and before you know it you're tens of thousands of dollars in and once you're committed it's hard to leave. I think you're on the right idea.

Cut your losses..

I'm going to do the same on my next major repair. And I doubt we'll even get a call from head office asking why customers like us, who spend close to $100K on sub par electronics are leaving...

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