Control4
Reviews and Complaints
Control4 doesn't work
Hopeless; after 1 year still not right
Control 4 said no problems integrating with their keypads and monitored alarm company. Wrong.
Go to set it and alarm won’t set. Then it sets when control 4 says it’s not set. On one occasion we were burgled when the alarm wouldn’t set. TV often just stops working.
Remote has a mind if it’s own. If I could I would take control 4 out of my house. I would never, ever, ever have this system in my house again. Nightmare goes on and on and on.
Constantly calling dealer to update TV settings, and one year in still alarm not reliable.
Living *** My advice is stay away from this company unless you want a system that is great, when running, but is too often not. It has become like Japanese knotweed, but inside our house rather than in the garden.
Constantly messed up
I hate this stupid control 4 system. It’s been 3 years and intermittently broken repeatedly.
It is waaaaay too expensive for this to always be happening.
Further it is such a confusing set up - I can’t even bandaid fix it myself and so I’m waiting for several days without being able to watch any TV. This is horrible.
If anyone is reading this before they decide to invest in an AV system - do not buy Control 4.
Lack of connectivity
Preferred solution: Let the company propose a solution
Resolved: Control4 Good product but constant issues
As frustrated as I was I owe Control 4 a thank you for trying to help. They have been very responsive and so far have helped resolve most of my issues.
While I understand the system will have bugs like all things electronic they have been responsive in helping me. When...
Unfortunately it has issues and bugs more often than it works. Specifically what I mean by that in my case at least is the overall responsiveness of the system and the constant maintenance required that only an authorized service provider can do is very frustrating. A specific example would be when using the handheld C4 remote the lag after pushing a button is really bad. When it happens it only gets worse and I have to call my provider to come out which usually fixes it for a couple weeks.
The equipment for the money spent is just very outdated and it seems that no money is being put back into the product hardware or software wise which is really unfortunate. The light switches for the money again just seem to be cheaply made and are very fragile. I have two homes completely setup on Control 4 including light switches, blinds, Etc. By writing this I just wanted to give the heads up to any potential Control 4 buyer be ready to spend a lot of money not only on the initial setup costs but the ongoing maintenance that can be at least for me once or twice a month.
In addition to the money you will need to be very patient with the product because it will constantly have responsiveness issues and bugs.
If you can overcome these items the system is great when it works. Hopefully more money is put into the hardware and software development.
- Great when it works
- Being held hostage by control 4 to get the promised results
Preferred solution: Let the company propose a solution
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Verified ReviewerResolved: OMG don’t get this trash
Control4 came to the party and sorted it out. Whilst it cost us yet more money, Control4 did pay for new equipment and service fees which was greatly appreciated.
Yes, I have contacted them by email on numerous occasions , NO they haven’t responded to any of my emails!
The dealer is also useless. Put it this way, if you want to throw money away then Control4 is for you.
There wouldn’t be enough space to list all our issues.
All our Audio is off Line!
Remote buttons not working!
Not seeing many devices anymore!
Having to replace a DVD player under warranty and you have to pay the dealer just as much again to add it on to the Control4 system for you.
Try to watch a movie and it loses connect with Control4
Sensors not working
Lighting having a mind of its own
Waiting and waiting to have all this addressed leaving you frustrated and angry, at what point is having all this technology a benefit if it doesn’t work.
Its not as simple as if the sound stops working then you try unplugging this and that, it’s so locked down you are forced to get external help at a massive cost that keeps reaccuring.
All we want is a smooth sailing system
There is no accountability from Control4 to come out and fix up any of these issues after spending such a large amount of money. They expect you to keep paying out for servicing and you still get nowhere. I’m sick of paying call outs for something that’s not my problem. I’ve paid for an item that should work property but is far from that.
Keep it simple people, automation is not really automation but a big headache and money guzzling!
Step up Control4 and support your products better, don’t just say “we are sorry you are experiencing issue and to email you”
You have to be more active and actually fix the issues not just show these people on review sites that you look like you are fixing it and in contact with the customers. Its very easy to say email us but when we do you don’t respond or even help out in anyway.
Poor and non service providers
I spent 30k plus to install Control 4 - now upgrades are a fortune and since I live in a remote location the service provider wants a small fortune to show up and upgrade. They charge a premium for the equipment and some $500 per hour to install and update.
I kitchen bar light for two months - no support - no service.
Never again. You can only use if location has service - otherwise forget it
Unceasing nightmare
- Everything and everyone
Need new service company
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Verified ReviewerSimply horrible
The control panels frequentlt lose connectivity, and when they do nothing can be controlled. I have now had to take all critical systems off Control4 which makes the panels a glorified light switch. However, the limited amoubts they are respinsible for is still a disaster when an airbnb guest checks in and I have to remotely explain how to reset the system.
Total piece of Crap! Issues every other week
We spent almost $100,000 on this stupid system and have issues pretty much every other week. Like right now, our remotes are once again not working to the point we can’t watch tv, and have to use the remote that came with the tv to watch the only thing we can access- Netflix.
Customer service is ridiculous!
Maybe someone is there from 10am to 4pm but good luck actually getting them or getting help and if it’s a Friday you are out of luck but maybe you can talk to someone by late Monday if you just keep calling over and over- too many party weekends? Also if a holiday is coming up fat chance you will be able to get anyone to talk to you from two days before to two days after - unless a weekend is coming up then you are screwed for about a week.
Zero customer service!
Abolsolute worst waste of money we ever spent! It’s so frustrating and sucks so much I am about this close to trashing the whole thing and going with another company.
Should have gotten rid of control 4 years ago
Pure Garbage
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Verified ReviewerGlitchy, expensive and obsolete
When we bought control 4 we were uninformed, blindly following the path they took us. Boy wasn’t it a huge mistake, we spent a very large amount of money to outfit our entire house with a home audio system operated by control 4, as well as our home entertainment system and some lights.
After a while some things break and it’s not a simple fix, not meaning meaning that your not tech savvy, but that you literally must call a dealer to fix the smallest of issues. Which happen a lot, things disconnect, light timers don’t work etc. and the worst part is that I’m slowly replacing my control 4 devices with much more modern, cheaper and overall better devices that I can install and control myself. And work with many more things.
It seems with control 4 any additional thing you may want is another fee or device you must pay premium to get.
For a simple thing. Possibly the worst purchase I’ve ever made.
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3 minutes ago RemorsefulBloodhound Ron King - System never works but you will need to to pay for service. TOTAL JUNK!
I would like to hear back from people that have had system installed for awhile and preferably a larger install. My install was over 90,000.00. signed contract mid 2015. Install lasted over 2 years and still not everything was completed or worked.
things were already breaking down and needing replaced at my cost. It was/is a very sloppy install and after over 4 years in service everything has never worked at once. I still have camera's and equipment hanging from wires not sitting on or screwed into anything. They pay their installer 12-15 an hour and bill you 160.00 an hour.
service techs have no idea what they are doing and sit on help lines for hours billing you 160.00 an hour. you cant call a help line only the dealers can. My installers and all of them in my area now want service contracts that run from 50.00-570.00 per month just for them to take and prioritize your call. yes, you still have to pay for everything labor, trip charge, ect.
That's only for service to respond quickly depending on amount of monthly contract.
I finally told my installer to stay away and as things breakdown I am trying to un hook them and get me house back. Its a very expensive lesson.