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I wanted to give a quick review to anyone out there thinking about having Control 4 installed in their home. The unfortunate part of this is that I have to write a bad review because the product is great when it works. Unfortunately it has issues and bugs more often...
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Rscharno
Rscharno

It’s just very unfortunate because it could be such a great product if they would actually put some money into the firmware and hardware. I honestly feel if they just used an ...

Control4
Control4
Control4 Verified Representative

Hello Rscharno, I am so sorry to hear about your experience with your Control4 system. I would like to help! Together, your dealer, my support team and I can look over your...

2.5
I liked
  • Great when it works
I didn't like
  • Being held hostage by control 4 to get the promised results
#1193551
My name is Kendall Harter (830) 693-8087... I post my telephone #, because I know Control4 Corporate does not care about the fact I spent $70,000.00 with a local area Control4 rep (Matt McAdoo), who went M.I.A. after installing our system. I complained directly to the...
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Anonymous
WTFC4

We ripped ours out and lost a ton of money learning our lesson. The owner of Smarter Homes of Austin showed me this site to make me feel less alone. How is this such a widespr...

Anonymous
wang

Control 4 is a closed platform. They don't have good programmer , which is the reason that software is poorly done and not reliable.

1.0
I didn't like
  • Ever
  • Price
  • Customer service
#1098620
We have had and continue to have major issues with Control4. Yes, I have contacted them by email on numerous occasions , NO they haven’t responded to any of my emails! The dealer is also useless. Put it this way, if you want to throw money away then Control4 is for...
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Anonymous
Viper568a

You are a moron, its not control4’s problem that your *** A/V contractor YOU hired sucks and doesnt know how to properly integrate the control4 system.

1.0
#1198410
The control panels frequentlt lose connectivity, and when they do nothing can be controlled. I have now had to take all critical systems off Control4 which makes the panels a glorified light switch. However, the limited amoubts they are respinsible for is still a...
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Control4
Control4
Control4 Verified Representative

Hello WiryMammoth,I'm so sorry to hear that you're having an issue with your Control4 touchscreens losing connectivity. I would like to help with the assistance of your dealer...

#1281923
You claim to be a home automation expert company, yet you sell products that you do not even seem capable of updating. I paid a lot of money for my system... now get off your *** and update it to iOS 11. I used to recommend you to people. Trust me when I tell you, I...
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Anonymous
Anonymous

I don't particularly care for the business model which ties the customer to the dealer forever. As a user I should be able to update the software on any device in my home quic...

Control4
Control4
Control4 Verified Representative

Thank you for your question, I would be happy to answer it for you. In 2014, Control4 released an iOS 11 compatible 64 bit app with our OS 2.6.0 software release. In order to ...

#1114922
The parts they install are extremely cheap and break easily. When i say cheap, I mean cheap for the dealers; to replace it costs hundreds. For a *** lightswitch. Of course, this is work that I could do myself, or get an electrician to do for under a hundred bucks, but...
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Control4
Control4
Control4 Verified Representative

Hello, I am very sorry to hear about your experience with your Control4 system. I would like to help! If you could please send me an email with your contact information, I ...

1.0
I didn't like
  • Everything and everyone
#1226317
I have attempted to update a $40,000 Control 4 system - I contacted my provider - they want a huge amount of money to help and will not call me back to support my needs - My system needs updating but no one is there to help - even Control 4 sends me to my service...
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Anonymous
BRUCE DANIGER

I live in Palm Springs California and I had the same problem. Finally after speaking to customer service twice, the local Control4 dealer came out. He said the old system had ...

Anonymous
SmarterHomesAustin

3 words: Remote Technologies Inc. The problems with control4 will never be permanently resolved. Eventually things will fail and updates will be needed. :(

We spent almost $100,000 on this stupid system and have issues pretty much every other week. Like right now, our remotes are once again not working to the point we can’t watch tv, and have to use the remote that came with the tv to watch the only thing we can access-...
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Anonymous
Cathie Hall

My experience with Control4 and in particular with Brandon Smith, my Control4 dealer and customer service rep. has been most unfavorable. Issues every month with television in...

Anonymous
Brad S

I have a similar issue. Control4 remote stopped working for certain functions only. It turns the TV and cable box on, and controls volume, but won't allow access to the guide ...

1.2
#1220037
Multiple issues with my Control4 system. We use it just to control the TVs and DVD players. Now, nothing connects so cannot control anything. It is supposed to make life simpler but I long for the days of a simple TV remote. It's 7:00p on a Saturday so the only way to...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your experience with your Control4. Can you please send me an email with your contact information? I would like to know more about the issues you h...

#1137121

Contact Control4

Mailing Address:
Control4
11734 S. Election Road
Salt Lake City, Utah 84020
United States
Phone:
(801) 523-3100
More
I recently spent upwards $40,000 on full Control Four home automation. I installed thermostats for 17 zones with sensors, 7 TVs, complete home lighting, audio, and video surveillance. The full package. It took about 1.5 years to complete and the dealer involved was...
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md_70
md_70

I am the customer. Control 4 made good. They reinstated the dealer and all has been restored.

md_70
md_70

The customer support team at Control4 read this review and immediately reached out to me. They were very nice and they tried to be helpful, but they still refused to provide a...

3.0
I liked
  • Keeping up to date with tehnology
I didn't like
  • Lack of loyalty to its customers and dealers
#1142162