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I wanted to give a quick review to anyone out there thinking about having Control 4 installed in their home. The unfortunate part of this is that I have to write a bad review because the product is great when it works. Unfortunately it has issues and bugs more often...
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Rscharno
Rscharno

It’s just very unfortunate because it could be such a great product if they would actually put some money into the firmware and hardware. I honestly feel if they just used an ...

Control4
Control4
Control4 Verified Representative

Hello Rscharno, I am so sorry to hear about your experience with your Control4 system. I would like to help! Together, your dealer, my support team and I can look over your...

2.5
I liked
  • Great when it works
I didn't like
  • Being held hostage by control 4 to get the promised results
#1193551
Ever since we had a Control 4 System installed in our home we have been plagued with problems - expensive problems! We received our CO in 2015 and we have had a nightmare of service calls over the past 2 1/2 years, many of which are costly and represent ongoing...
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Control4
Control4
Control4 Verified Representative

Hello SquealingSquid, I'm very sorry to hear about the experience you've had with your Control4 system. You mentioned a few major issues - video matrix, iPad, and camera, I...

1.0
I didn't like
  • Equipment malfunctions at my expense
#1320163
The system goes out very often - and it is impossible to service yourself. My network connects on the patio about 50% of the time, and on some TV's, the remote works, but the phone connection does not, or vice versa. But worse, is the inability to update on your own. I...
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Control4
Control4
Control4 Verified Representative

Hello WhichSpiderMonkey153, I'm very sorry to hear about the issues you're having with your Control4 system. We have a few solutions available to you that would give you mo...

1.0
I didn't like
  • It is unreliable and requires service too often
#1323394
My name is Kendall Harter (830) 693-8087... I post my telephone #, because I know Control4 Corporate does not care about the fact I spent $70,000.00 with a local area Control4 rep (Matt McAdoo), who went M.I.A. after installing our system. I complained directly to the...
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Anonymous
Kendall Harter

Just an update on this Control4 nightmare. After over 20+ service calls and literally thousands and thousands of dollars spent above and beyond the $70,000.00 spent on the ori...

Anonymous
WTFC4

We ripped ours out and lost a ton of money learning our lesson. The owner of Smarter Homes of Austin showed me this site to make me feel less alone. How is this such a widespr...

1.0
I didn't like
  • Customer service
  • Price
  • Ever
#1098620
Have had a bad experience with the control 4 product. Specifically the remote for the TV and amplifier. Works for a week, then goes out for 3 weeks. Then as far as service goes it's non-existent in my area. Ready to toss this remote and trade it in for a Crestron. At...
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Control4
Control4
Control4 Verified Representative

Hello ManyCrow, I'm so sorry to hear you're having issues with your Control4 system - specifically your remote. I understand the remote will work then stop working, I would...

1.5
#1293094
You claim to be a home automation expert company, yet you sell products that you do not even seem capable of updating. I paid a lot of money for my system... now get off your *** and update it to iOS 11. I used to recommend you to people. Trust me when I tell you, I...
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Anonymous
Anonymous

I don't particularly care for the business model which ties the customer to the dealer forever. As a user I should be able to update the software on any device in my home quic...

Control4
Control4
Control4 Verified Representative

Thank you for your question, I would be happy to answer it for you. In 2014, Control4 released an iOS 11 compatible 64 bit app with our OS 2.6.0 software release. In order to ...

#1114922
I spent 30k plus to install Control 4 - now upgrades are a fortune and since I live in a remote location the service provider wants a small fortune to show up and upgrade. They charge a premium for the equipment and some $500 per hour to install and update. I kitchen...
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Control4
Control4
Control4 Verified Representative

Hello, I'm so sorry to hear about your Control4 experience. I recommend contacting your dealer to see if they offer a remote service plan to better support your system. If ...

#1302743
We have had and continue to have major issues with Control4. Yes, I have contacted them by email on numerous occasions , NO they haven’t responded to any of my emails! The dealer is also useless. Put it this way, if you want to throw money away then Control4 is for...
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Jay_A
Jay_A

Control4 have gone the extra mile in coming to the party and helping fix the issues with our system. After 2 1/2 years of being plagued with issues the system is now working f...

Anonymous
Viper568a

You are a moron, its not control4’s problem that your *** A/V contractor YOU hired sucks and doesnt know how to properly integrate the control4 system.

2.3
#1198410
Need new service rep for contol4 in Tampa FL Not happy at all with the company that I have been giving money too the last 3 years It’s been a big waste of my time & money. They can’t fix my systems & keep charging me more money
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Control4
Control4
Control4 Verified Representative

Hello, I'm sorry to hear about the experience you've had with your Control4 dealer. I would be happy to help you with the process of finding you a new dealer. Can you pleas...

#1325517

Contact Control4

Mailing Address:
Control4
11734 S. Election Road
Salt Lake City, Utah 84020
United States
Phone:
(801) 523-3100
More
The control panels frequentlt lose connectivity, and when they do nothing can be controlled. I have now had to take all critical systems off Control4 which makes the panels a glorified light switch. However, the limited amoubts they are respinsible for is still a...
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Control4
Control4
Control4 Verified Representative

Hello WiryMammoth, I'm so sorry to hear that you're having an issue with your Control4 touchscreens losing connectivity. I would like to help with the assistance of your de...

#1281923