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Ever since we had a Control 4 System installed in our home we have been plagued with problems - expensive problems! We received our CO in 2015 and we have had a nightmare of service calls over the past 2 1/2 years, many of which are costly and represent ongoing...
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Company wrote 0 private and 1 public responses to the review from Aug 03.
kendall211
kendall211

Please contact me. I have posted about Control4 and everyone on here “Pissed Off Consumer” is here for the same reason....Their system isn’t working and they consider it the w...

Control4
Control4
Control4 Verified Representative

Hello SquealingSquid, I'm very sorry to hear about the experience you've had with your Control4 system. You mentioned a few major issues - video matrix, iPad, and camera, I...

1.0
I didn't like
  • Equipment malfunctions at my expense
#1320163
I wanted to give a quick review to anyone out there thinking about having Control 4 installed in their home. The unfortunate part of this is that I have to write a bad review because the product is great when it works. Unfortunately it has issues and bugs more often...
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Company wrote 0 private and 1 public responses to the review from Feb 20.
Rscharno
Rscharno

It’s just very unfortunate because it could be such a great product if they would actually put some money into the firmware and hardware. I honestly feel if they just used an ...

Control4
Control4
Control4 Verified Representative

Hello Rscharno, I am so sorry to hear about your experience with your Control4 system. I would like to help! Together, your dealer, my support team and I can look over your...

2.5
I liked
  • Great when it works
I didn't like
  • Being held hostage by control 4 to get the promised results
#1193551
The system goes out very often - and it is impossible to service yourself. My network connects on the patio about 50% of the time, and on some TV's, the remote works, but the phone connection does not, or vice versa. But worse, is the inability to update on your own. I...
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Company wrote 0 private and 1 public responses to the review from Aug 07.
Control4
Control4
Control4 Verified Representative

Hello WhichSpiderMonkey153, I'm very sorry to hear about the issues you're having with your Control4 system. We have a few solutions available to you that would give you mo...

1.0
I didn't like
  • It is unreliable and requires service too often
#1323394
My name is Kendall Harter (830) 693-8087... I post my telephone #, because I know Control4 Corporate does not care about the fact I spent $70,000.00 with a local area Control4 rep (Matt McAdoo), who went M.I.A. after installing our system. I complained directly to the...
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Company wrote 0 private or public responses to the review from Sep 09, 2017.
Anonymous
Kendall Harter

Just an update on this Control4 nightmare. After over 20+ service calls and literally thousands and thousands of dollars spent above and beyond the $70,000.00 spent on the ori...

Anonymous
WTFC4

We ripped ours out and lost a ton of money learning our lesson. The owner of Smarter Homes of Austin showed me this site to make me feel less alone. How is this such a widespr...

1.0
I didn't like
  • Customer service
  • Price
  • Ever
#1098620
I hate this stupid control 4 system. It’s been 3 years and intermittently broken repeatedly. It is waaaaay too expensive for this to always be happening. Further it is such a confusing set up - I can’t even bandaid fix it myself and so I’m waiting for several days...
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Company wrote 1 public responses to the review from Sep 15.
kendall211
kendall211

I have tried to warn customers about Control4 and this same situation... It will never end, nor will it ever be fixed to your satisfaction. I am launching a Class Action lawsu...

Anonymous
Terry

Everything state here has happened repeatedly at our house. I would never recommend this system

#1356457
You claim to be a home automation expert company, yet you sell products that you do not even seem capable of updating. I paid a lot of money for my system... now get off your *** and update it to iOS 11. I used to recommend you to people. Trust me when I tell you, I...
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Company wrote 1 public responses to the review from Oct 14, 2017.
Anonymous
Anonymous

I don't particularly care for the business model which ties the customer to the dealer forever. As a user I should be able to update the software on any device in my home quic...

Control4
Control4
Control4 Verified Representative

Thank you for your question, I would be happy to answer it for you. In 2014, Control4 released an iOS 11 compatible 64 bit app with our OS 2.6.0 software release. In order to ...

#1114922
I spent 30k plus to install Control 4 - now upgrades are a fortune and since I live in a remote location the service provider wants a small fortune to show up and upgrade. They charge a premium for the equipment and some $500 per hour to install and update. I kitchen...
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Company wrote 0 private and 1 public responses to the review from Jul 13.
Control4
Control4
Control4 Verified Representative

Hello, I'm so sorry to hear about your Control4 experience. I recommend contacting your dealer to see if they offer a remote service plan to better support your system. If ...

#1302743
Have had a bad experience with the control 4 product. Specifically the remote for the TV and amplifier. Works for a week, then goes out for 3 weeks. Then as far as service goes it's non-existent in my area. Ready to toss this remote and trade it in for a Crestron. At...
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Company wrote 0 private and 1 public responses to the review from Jul 01.
Control4
Control4
Control4 Verified Representative

Hello ManyCrow, I'm so sorry to hear you're having issues with your Control4 system - specifically your remote. I understand the remote will work then stop working, I would...

1.5
#1293094
Control 4 said no problems integrating with their keypads and monitored alarm company. Wrong. Go to set it and alarm won’t set. Then it sets when control 4 says it’s not set. On one occasion we were burgled when the alarm wouldn’t set. TV often just stops working....
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Company wrote 1 public responses to the review from Oct 01.
kendall211
kendall211

Good luck to you. You are experiencing what every Contro4 customer experiences. Get used to endless frustration, nothing ever working consistently and the constant “money-grab...

Control4
Control4
Control4 Verified Representative

Hello, I am so sorry to hear about your Control4 experience. You mentioned issues with your alarm, TV, and remote - I would like to help by getting our support team directl...

#1369982
We have had and continue to have major issues with Control4. Yes, I have contacted them by email on numerous occasions , NO they haven’t responded to any of my emails! The dealer is also useless. Put it this way, if you want to throw money away then Control4 is for...
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Company wrote 0 private or public responses to the review from Feb 26.
Jay_A
Jay_A

Control4 have gone the extra mile in coming to the party and helping fix the issues with our system. After 2 1/2 years of being plagued with issues the system is now working f...

Anonymous
Viper568a

You are a moron, its not control4’s problem that your *** A/V contractor YOU hired sucks and doesnt know how to properly integrate the control4 system.

2.3
#1198410