Control4
Control4 Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Control4 has 1.6 star rating based on 82 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great when it works, Concept, Flakes.
Cons: Being held hostage by control 4 to get the promised results, Dealer disappears after install, Service aspect.Recent recommendations regarding this business are as follows: "Like most things, if you can’t figure it out and fix it yourself, you’re out of luck.", "Don't waste the money. Constantly needs to be reset to work properly and even that don't work", "Don’t buy control 4 or anyone who sells or promotes it! You", "Just total garbage. Save your money", "DO NOT get Control 4".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Control4 has 1.6 star rating based on 82 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great when it works, Concept, Flakes.
Cons: Being held hostage by control 4 to get the promised results, Dealer disappears after install, Service aspect.Recent recommendations regarding this business are as follows: "Like most things, if you can’t figure it out and fix it yourself, you’re out of luck.", "Don't waste the money. Constantly needs to be reset to work properly and even that don't work", "Don’t buy control 4 or anyone who sells or promotes it! You", "Just total garbage. Save your money", "DO NOT get Control 4".
Most users want Control4 to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Control4 Reviews
"Stacy, the receptionist, handled my problems efficiently and courteously. She deserves a big raise as the front line of your great company she is doing a terrific job!"
She helped me deal with a log in problem with Control 4 becasue I could no longer stream Pandora. She walked me through the process of the password for my...
"Failed Audio matrix Switch"
I purchased the home 2 years ago with an existing Control 4 system. The previous owner had the system installed and was a part-time resident. The house sat...
Sarasota, Florida
System down
After 4 months of no use every year the system goes down and needs updates.
Also yearly fee in order to have remote access
Durango, Colorado
Stacy, the receptionist, handled my problems efficiently and courteously. She deserves a big raise as the front line of your great company she is doing a terrific job!
She helped me deal with a log in problem with Control 4 becasue I could no longer stream Pandora. She walked me through the process of the password for my Control 4 account and also what was needed for Pandora.
Her knowledge was above and beyond what I could have hoped for. Thank you, Stacy!
Surrey, British Columbia
RMA was issued by mistake
There was RMA issued by Mistake,every was sorted on one call ,c4 customer service is perfect,no long delay
No internet
You provided no support whatsoever. Your voice system simply said, call the local guy because we cant help you. The local company is hard to reach on a Sunday, and you provide no back up.
- When it works it is great
- When it does not work expect to pay even more
Preferred solution: Apology
User's recommendation: Like most things, if you can’t figure it out and fix it yourself, you’re out of luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Flowery Branch, Georgia
Great when it works. But usually don't.
Cut off in the middle of whatever is playing. Usually when I have the opportunity to get laid and kills the mood while I figure out what's wrong and go to bed without.
Which I could do anyway and saved thousands of dollars. Looking into Sonos even though I wasted money hardwiring my house.
User's recommendation: Don't waste the money. Constantly needs to be reset to work properly and even that don't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mason, Ohio
System is constantly crashing
Worked fine for first 12 months but not EVERY TIME I turn it on, I have to hard reboot it! Waste of money! They trap you!
User's recommendation: Don’t buy control 4 or anyone who sells or promotes it!!! You
Denver, Colorado
Failed Audio matrix Switch
I purchased the home 2 years ago with an existing Control 4 system. The previous owner had the system installed and was a part-time resident.
The house sat empty for 2 years so the equipment was rarely used. I have had multiple $1000 repairs. Latest is an Audio Matrix for $2600, part only.
Truly, this equipment is junk, Do not waste your time or money on poorly designed and manufactured products. Company totally unethical and does not stand behind its products and seems only interested in selling replacement parts.
User's recommendation: Just total garbage. Save your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chelsea, England
This system is just scam!
You spend thousands of pounds on this system and it always has problems. And you need to call the engineer to fix these issues several times a year which costs even more.
I would not recommend it to anyone.
Its THE worst system. Its made to rip people off.
- No pros
Preferred solution: Full refund
User's recommendation: DO NOT get Control 4
Jeddah, Mecca Region
Can’t find replacement parts in my country
I have four homes that are equipped by this
System now I'm having trouble with the dimmer units . I tried everything to find that spare part, no one, no dealer, nothing .
I think I lost my money.
User's recommendation: Don’t by because they don’t have good customer service
Miami, Florida
Cheap Equipment
The equipment that Control4 and its parent company SnapOne is putting out is all cheap hardware made in China. There equipment all starts to fall apart once the warranty period ends.
You are paying a premium for junk equipment. We have had multiple controllers fail, multiple amps, audio matrix, remotes, light switch's all fail within the first year and on the second year the same thing.
This is really frustrating becuase our AV integrator always steps up but this is not normal with hardware. A word of advise is to stay away from this junk
User's recommendation: Do not buy Control4 for your home
Drained and Broke
This is the most unconscionable company with horrible contractors and business ethics par with theft.
They installed Control 4 to my garbage disposal! They installed dimmer lights to my basement stairwell.
They put light switches that you could never get to inside my soffits.
And if you want to say its all my dealers fault, who gave him a license to sell Control 4? And what customer service person can help you other than your dealer?
There isnt one and you are 100% screwed after you give them the initial payment and they take over your house, then your life, then frankly your happiness.
This is no exaggeration.
How they are still in business is Intriguing to me.
I am currently deciding if I want to spend another 50k suing them for my life back and my money. Even if it cost more than Id win, itd be worth it based on principal.
Preferred solution: Return my entire house back to it’s original working order with a replacement of all speakers that will work without Control 4, all TV’s and speakers and lights working as they did before control 4 and a refund of my money for product that was ridiculous
User's recommendation: If you’re into really scary halloween-like nightmares sign up for Control 4 right away
Kissimmee, Florida
Can't link to alexa
Control4 customer service fixed issue. They were very nice about it.
Quick to get a technician, he worked me through problem until it was resolved. Good experience.
Maintenaince
I would like to report the dealer Fernando Canedo from the company Integrate Home technologies, he did program and did all cables and it never works, I have so many problems with it. I contact other dealers, and they Ask me to buy more equipment.
This company was double charging me in companion with an employee to double charge I have proof of the scam they were doing. Thanks to all this I had massive damage in my house with someone who tried to fix the cables.
All dealers I hire say the work done by other was horribly done. I am very mad with this system.
Preferred solution: Let the company propose a solution
User's recommendation: Choose better your dealers.
I’d would have never have bought it if I knew all the downtime it involved and dealer charging to fix. It’s pathetic
Replying to
Kansas City, Missouri
Response to Control 4
9 year long 100k nightmare corporate Control 4 says hey its like blaming Pillsbury for burning the crescent rolls! You need to get your money back from the installer! The CERTIFIED Control 4 installer.
I guess its fun to make lame *** comical analogies about crescent rolls when youre not the one out 100k already and another 50k to return everything to its original working order.
User's recommendation: God I wish I were you, one that has not already wasted the colossal amount of money
Rome, Georgia
Extreme disappointment
We have now had our Control4 system for three years, having paid $80,000 to have it installed when the house was built. If there were any way I could have it taken out and get my money back I would do it in a heartbeat.
The system constantly has some sort of glitch in an aspect of it. We live with it as long as we can stand it and finally give in and call the installer to come and diagnose and fix the problem. The system will then work for a day or two and some other glitch will pop up.
It has become beyond frustrating and there seems to be no permanent fix to any of it. All I can say is buyer beware.
User's recommendation: Save your money and avoid frustration
Same here, multiple issues with sound dropping out and Control 4 parts failing. I wish I could get mine taken out and get the money back. The dealer never answers too
About
,
Control 4 is a company that specializes in automatization of devices. The company provides services for both individual and commerical clients. Control 4 has been working in the sphere of automatization for more than 10 years. It was founded in 2003 and headquartered in Salt Lake City. Control 4 has offices in China and India, while distributors sell its products in more than 73 countries. Electronic devices and smart houses installed by the company are absolutely compatible with more than 7000 types of electronic devices and gadgets such as tablets, smartphones, computers etc.
Control4 is ranked 317 out of 930 in Gadgets and Accessories category
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I feel your pain. It costs more for a dealer to add a basic DVD player than the player itself. It’s a true joke Control4.
To right - what a nightmare Control4 is
It’s a joke