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Defective software causes Control4 to fail requiring updates that cannot be done by customer. It simply shut down because of various bugs. In addition, it does not control FIOS without significant customization. Buttons on remote and searching for programs are useless
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to work directly with you and yo...

#1132045
We have had endless problems with the system ...just a huge mess - intercom never works , alarm system doesn’t work , cameras inactive .... we need a technician who understands the system as we are getting nowhere with our current onw
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Control4
Control4
Control4 Verified Representative

I am very sorry to hear about your experience with Control4. Can you please send me an email with your contact information? I would like to help you find a new dealer and toge...

#1128848
The person who installed the system is nowhere to be found. When I call service technicians in the area to work on it they can't figure out what the guy who installed it did. Said the electrical wires he installed are dangerous This guy was a control four qualified...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to see how we can help get your ...

#1126658

Control4 - Control 4 sucks

Control4
#1106217
I have had it for a year and a half. The system has gone down 6-7 times, usually after a power failure, rebooting doesn't work. Have to call the installer every time to reset it which costs money and takes days. I only use it to play music (it's no longer compatible with Spotify) and surround sound tv. Wish I'd gone with a cheaper and more reliable system.
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Control4 - A nightmare and waste of money.
1/1

Control4 - A nightmare and waste of money.

Control4
#1106122
I moved into my house 5 years ago and we have had at least one of our tvs not working or all of them. We have them once a year for a service call with a bill of $500 to 800 dollars. It's rediculous! You have a hard time finding someone to service it and then it doesn't last. Very frustrating. When it works it's fine but it might only last 6 months. Not dependable and very frustrating.
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Control4 - Dog S.... system

Control4
#1105049
1.0
Details
If you want to watch TV and listen to music Well..... just watch TV and listen to music DOG *** system
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Usability
Value for money
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Website

Control4 - Couldn't be more disappointed

Control4
#1058436
a college professors once told me " it doesn't matter whether you're consistently good or bad as long as you're consistent ".he obviously didn't have control 4 , the consistency of their slipshod system to disappoint ,makes the even mediocrity a lofty dream. Please avoid control 4 if you value your sanity and pocketbook
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Gosh this is a universal problem! How can this company still exist! On a weekly basis something goes wrong with our Control 4. We hate it so much! We remodeled our home and installed this system and want it out! How do we get rid of it! I have yet to see someone tell...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your experience with your Control4 system. Can you please send me an email with your contact information? I understand your frustration and would l...

1.0
#1126214
My dealer can not update drivers for my Garage Door and new TVs. They have spent hours to resolve this with no success. Every time they call, hey can not resolve the issue or I get a hourly charge from my dealer who has now stopped supporting Control 4 due to the...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about this, can you please send me an email with your Contact information? I would like to see how we can help get your drivers updated and improve your ...

I liked
  • Great when it works
I didn't like
  • Lack of ability to update drivers fro existing equipment
#1125900
I just found this website. I spent $45,000 on a control 4 system for my remote home. I have had more problems with it then satisfaction. Over time my door Bell stopped working, then one of my cameras, now I would just rely on being able to control my lighting remotely...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about the issues with your Control4 system. Can you please send me an email with your contact information? I would like to see how we can help get your s...

1.0
#1123916
Same issues for me ...it seems this Industry is filled with companies that are unreliable...I can’t get anyone to timely or even semi timely respond or get back to me...or show up when they say they will...I sometimes wait a month or more to hear back ... there has to...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your experience with your previous dealers. Can you please send me an email with your contact information? I would like to help you find a new deal...

2.5
I didn't like
  • Customer service
#1118027
You claim to be a home automation expert company, yet you sell products that you do not even seem capable of updating. I paid a lot of money for my system... now get off your *** and update it to iOS 11. I used to recommend you to people. Trust me when I tell you, I...
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Control4
Control4
Control4 Verified Representative

Thank you for your question, I would be happy to answer it for you. In 2014, Control4 released an iOS 11 compatible 64 bit app with our OS 2.6.0 software release. In order to ...

#1114922
I updated my iPhone to iOS 11.0.1 and my Control4 app would no longer work. Control4 had been warned to update this app for months. The new update for iPhone will no longer support 32 bit technology which is what the app runs on. So my dealer calls Control4 support who...
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Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to see how we can help get your ...

5.0
#1110689
The biggest oversell ever; constantly draining my bank account to keep our system up and running. My current and soon to be past dealer is now holding me hostage for cash up front for eight hours pay for a service call; he says he will refund the difference after a...
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Anonymous
Potential House customer

I see the control4 responds on each of these post. Have they reached out and resolved your issue

Control4
Control4
Control4 Verified Representative

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to see how we can correct the is...

1.5
I didn't like
  • Dealer disappears after install
  • Fact that this system is so proprietary
  • Very unhappy
#1109357