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Updated by user Sep 23, 2018

Control4 came to the party and sorted it out. Whilst it cost us yet more money, Control4 did pay for new equipment and service fees which was greatly appreciated.

Original review posted by user Feb 26, 2018

We have had and continue to have major issues with Control4.

Yes, I have contacted them by email on numerous occasions , NO they haven’t responded to any of my emails!

The dealer is also useless. Put it this way, if you want to throw money away then Control4 is for you.

There wouldn’t be enough space to list all our issues.

All our Audio is off Line!

Remote buttons not working!

Not seeing many devices anymore!

Having to replace a DVD player under warranty and you have to pay the dealer just as much again to add it on to the Control4 system for you.

Try to watch a movie and it loses connect with Control4

Sensors not working

Lighting having a mind of its own

Waiting and waiting to have all this addressed leaving you frustrated and angry, at what point is having all this technology a benefit if it doesn’t work.

Its not as simple as if the sound stops working then you try unplugging this and that, it’s so locked down you are forced to get external help at a massive cost that keeps reaccuring.

All we want is a smooth sailing system

There is no accountability from Control4 to come out and fix up any of these issues after spending such a large amount of money. They expect you to keep paying out for servicing and you still get nowhere. I’m sick of paying call outs for something that’s not my problem. I’ve paid for an item that should work property but is far from that.

Keep it simple people, automation is not really automation but a big headache and money guzzling!

Step up Control4 and support your products better, don’t just say “we are sorry you are experiencing issue and to email you”

You have to be more active and actually fix the issues not just show these people on review sites that you look like you are fixing it and in contact with the customers. Its very easy to say email us but when we do you don’t respond or even help out in anyway.

Reason of review: Bad quality.

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Tony S Cfa

Control4 have gone the extra mile in coming to the party and helping fix the issues with our system. After 2 1/2 years of being plagued with issues the system is now working far better than it did before. I would like to thank Elliot from Control4 for his hard work in getting these issues resolved.

Guest

You are a moron, its not control4’s problem that your *** A/V contractor YOU hired sucks and doesnt know how to properly integrate the control4 system.

Guest
reply icon Replying to comment of Guest-1453613

Someone needs a cuddle!You obviously don’t know the ins and outs of it all or are part of Control4.Either way, you’re a ***

Guest
reply icon Replying to comment of Guest-1453637

I agree Johnson223, I certainly smell a rat here. Viper568a Must work for Control4 or after sales.

The timing of his review is very suspicious.Maybe he’s on his period!The AV contractor is the backbone of Control4 so maybe they need better training.Our experience was the same as this review so they are not alone. To get personal without knowing the full story makes him a rat. Maybe he tells us his experience and how great it is!

Maybe he only had audio and nothing else. Who knows what he had.....if anything.Unfortunately he didn’t fill us in.

Guest
reply icon Replying to comment of Guest-1453670

Yeah the instant abuse then the shouting in letters. Got to leave you thinking it’s a mole. Genuine reviewer would give more weight to thief experience and be polite in its delivery if it was that good then point the reviewer in the right direction.He could be just a *** or under the charge for firmware spell Control4 put on there devices.Be interesting to see what this guy finally gets anywhere with Control4.

Guest
reply icon Replying to comment of Guest-1453637

How convenient Viper568a comment is worded. He gets personal instantly then starts to shout.

My pick for a mole in Control4 or somepaid source.

Tried to see if he has made any other posts but not. Just targeting this guys because it not resolved.

Guest
reply icon Replying to comment of Guest-1453613

Well tell us all about your experience? Got a problem with a Control4 product. He walks in the back and picks it of the stock shelf.If you look in the bottom draw, there are some aTampons you can use.

Guest
reply icon Replying to comment of Guest-1453613

Training dear Padaone! You know nothing of dealer. One should be polite and use the Zen to not shoutYour people skills it is :(Grow up you may

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