Control4
Reviews and Complaints

It's amazing how every time my Control 4 system goes down, the company and its overpriced service reps continue to shovel S *** down my throat and try to convince me it tastes good.

I've had a Control 4 system for just under 3 years now and after tens of thousands of dollars later, the overpriced spending spree continues.

So the latest fiasco, 2 of my Control 4 Amps decide to malfunction simultaneously the 3rd week of Dec. 2018 after just under 3 years of service.

I called my service tech who was on vacation and was told that I could not get service until mid January which was not acceptable.

So I called Control 4 directly to escalate service and I was told by their rep that Control 4 only has a 2 year warranty (which is ridiculous considering the cost) and they DO NOT service their own products when they're out of warranty. I couldn't believe my ears.. Total extortion by the company.

So in order to keep this expensive system operational, I would have to purchase 2 brand new amps at $1700 each and then because my amps malfunctioned during the holidays I was quoted double time for a tech to come and service the amps.

To the credit of Control 4 they did expedite delivery of the new amps and again they tried to convince me they were doing me a HUGE FAVOUR by charging me MSRP less 15% which is probably still a 1000% mark up. Who charges MSRP these days??? Oh yes, Control 4 does..... And when they offer a meager discount for replacing a *** product that doesn't last, they blatantly expect you to be so ever grateful.

To make matters worse, I was quoted $400 as an Emergency Standard and $200 per hour x 2 hours for the installation.. This quote generally comes with 2 techs but on the day they installed, only 1 tech showed up and took 5 hours to reinstall the amps which then cost me an additional $600 above the quoted price to install the amps which I was told I had no choice but to pay up in full before the tech left if I wanted my system to work. When I complained about the over charges, I was told it was my fault for purchasing an expensive system and I should expect high bills...UNBELIEVABLE. This came from both the company and the techs.

Long and short, every time the system malfunctions, it's apparently my fault as a Control 4 customer and every time I call for service it's minimally $200 just to look at the problem regardless of what causes the problem, and from there to remedy the problem it's usually in the hundreds of dollars. And now with these cheesy 2 year warranties, if something goes down after the warranty period, don't expect service, just another huge bill to replace your overpriced garbage with new overpriced garbage that's likely to go down after another couple years.

As a customer, I've felt from the day I installed this system that I've been constantly held over a barrel for everything and continuously fed nonsense by both the techs and the company itself whenever anything goes wrong.

So if you want to keep spending endless amounts of money on products that continuously need service and have short warranties and if you'd like to be continuously extorted by the technicians that service these products then Control 4 is the right product for you.

Sincerely

Another financially drained Control 4 customer.

We tried repeatedly to contact customer advocacy department only to be handed a bunch of lies from their company managers. Opened up a case to have them document my issues , however we've come to the conclusion that this is all a front as they are not interested in the customer experience.

All the while they are kissing the dealers hands to sell, sell , sell and they do not give a hoot whether it works or if its being programmed properly. We have loads of equipment that was installed by First Priority audio which was faulty and also never programmed properly . We were left out in the cold due to the installers who ditched our emails and took our money without even completing the job. Till now control 4 customer advocacy department is avoiding all my calls and emails as they are only interested in the Dealer and not the customer.

Thousands of dollars and time wasted on this subpar company.

I am not surprised as they are dying in this market that is flooded with new technology that anyone can buy and install themselves. Control 4 is obviously suffering and needs to hold on to every last dollar as people would rather use Alexa or nest rather than pay for inferior products and service .

spent $90,000.00 upgrading existing newer home with control4 some of the items on quote have never worked and as everyone says most of the others are very glitchy. took 2 years for what is installed and after 3-4 years total from start they tell me its all outdated.

I did have them sell me a new NVR for 2,000.00 in because the original one that never really worked 100% was out of date and it had a constant alarm from day one that they said proved it needed to be replaced. paid for it in December 2019 and as of this review April 2019 it still does not work. now they want me to replace all the camera's I said *** no they put 2 in and those don't work either meanwhile they are still pushing all new equipment and service plans that run from over 600.00 per month to 60.00 per month. that's how they make the money.

I have to unplug the control4 box on bedroom tv every time to watch it. They came out the one time it worked and said nothing was wrong, later that night I had to unplug it again. between last night and this morning just to watch tv and get on internet I had to reboot system 4 times its total junk and very expensive. they do sit at your house on phone with support and bill you for it.

I would think for that price they would know what they are doing. if they would let me I could talk to support and fix it. The next thing I pay for will be for the removal of all the equipment except alarm and sono's those for the most part seem to work. They really do suck and it is a huge waste of money.

I would never buy a house that has it installed without subtracting the cost of removal from the purchase price.

I will also add when the y do fix one thing 2 or 3 others seem to go wrong or missing and yes you pay to have that fixed. stay away, I cant say it enough...

Ever since we had a Control 4 System installed in our home we have been plagued with problems - expensive problems! We received our CO in 2015 and we have had a nightmare of service calls over the past 2 1/2 years, many of which are costly and represent ongoing expenses that we never bargained for.

We were sold a "smart house" but we ended up with a dumb house with even dumber owners who keep throwing good money after bad. It seems that whenever we have an equipment failure, now that the warranties have expired, we are told we are getting a better product - why didn't we get a better product in the first place? We were never given the option.

Now we are faced with a failed Matrix ($10,000) which is supposedly due to "weather", an Ipad that has almost never been used is now dead (I've been using an Apple Ipad for over 8 years with no problems for personal use), a pool camera is out (no reason given). The list goes on.

Now I am being asked to pay $210 for the privilege to pay $21+ per month for remote monitoring when we travel. What a joke - when we travel we try to view the cameras but it seems we generally find one inoperable. For the past several years we only paid the $21+ per month. Now we have to pay an additional $210?

Ridiculous.

Our Control 4 System has become a never-ending money pit. I think perhaps we should buy a boat - it might actually be better use of our money