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We tried repeatedly to contact customer advocacy department only to be handed a bunch of lies from their company managers. Opened up a case to have them document my issues , however we've come to the conclusion that this is all a front as they are not interested in the customer experience.

All the while they are kissing the dealers hands to sell, sell , sell and they do not give a hoot whether it works or if its being programmed properly. We have loads of equipment that was installed by First Priority audio which was faulty and also never programmed properly . We were left out in the cold due to the installers who ditched our emails and took our money without even completing the job. Till now control 4 customer advocacy department is avoiding all my calls and emails as they are only interested in the Dealer and not the customer.

Thousands of dollars and time wasted on this subpar company.

I am not surprised as they are dying in this market that is flooded with new technology that anyone can buy and install themselves. Control 4 is obviously suffering and needs to hold on to every last dollar as people would rather use Alexa or nest rather than pay for inferior products and service .

Reason of review: Work Experience or Job Application.

Monetary Loss: $6.

Preferred solution: Full refund.

Location: 4235 Southstream Blvd, Charlotte, NC 28217

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