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1.6 Based on 29 reviews
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  • Customers like
    • Overall idea 1
  • Customers don't like
    • Service aspect 5
    • Having to call the dealer for everything 4
    • System quality 2
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We've had Control 4 for right at a year. it's always a mystery as to whether it will work or not. More often than not, we have to turn it on and off three or four times just to have it work at all. We can't call the dealer who put it in as we don't want to have an additional confrontation with them. We had such high hopes when we were sold on the idea that it would work better than our old Logitech. Boy were we mistaken. Learned after the fact... Read more

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The closest technician is in a city 3 hours away so i can't get anyone. Bought Control4 via Best Buy because I already had a closed Bose system w radio, cd and dvd player and speakers that was only two years old and wasn't happy that Id have to buy new speaker(s) for my new 55" wall mounted Smart TV. Best buy talked me into Control 4 telling me it would not only allow me to continue using my bose speakers and radio but also dim my lights etc... Read more

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  • From mobile
  • Nov 03
  • #948710

The best control4 system is made by URC. When talking to URC tech-support they are pleasant and helpful. Control4 on the other hand is instantly like being crapped on. They are disgruntled, rude and instantly assume everybody has spent their entire life trying to figure out a terribly illogical platform.

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This product is truly a ripoff. My dealer never told me that I would need to pay hourly rate to make this expensive POS anything but a brick. It doesn't even recognize its own rechargeable battery until your installer activates it. Their arguments for locking it down are bull. Anyone with half a brain could come up with basic program, or spend money one time to have installer program it. You would then save that program and upload it to device... Read more

Was this review helpful? 2 1

My installer never told me that my Control4 would essentially be a brick without paying to set it up. This POS doesn't even recognize its own rechargeable battery until you pay to have installer unlock it. All the protestations of Control4 that consumers will wreck the remote and cause dealers all sorts of problems are absurd. Like with any programmable device, all one needs to do is save the original program (i.e. pay once but not every ***... Read more

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I have this TERRIBLE control 4 system, for 5 years now and it has had a bunch of issues every day since the first day i got control 4. I do not like it and it's to premature to have any positive rating. I have had so many issues with the Mozaex to watch movies that I have already downloaded. In addition there equipment is very EXPENSIVE and it only last for a short period of time. In addition to all these issues already I have to spend more than... Read more

Was this review helpful? 3 0

I spent over $250,000 with a dealer who was a great used car salesman. Thought he knew everything about Control 4 and sub products to attach to it. Sold my husband and I on everything. Control 4 reps and customer service were at first compassionate but only wanted to help their dealer. The dealer out of Kingsland Texas SStn is a family run business who are great at promising the world, but once they got their money from the contract, they... Read more

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We spent $20,000 on a Control4 system for an audio/video installation from Best Buy Geek Squad. 2 years later, it's been a system with constant issues. Whenever we have had a power outage, the system needs to be rebooted by someone trained in the system. We are now not getting our calls/emails answered, and are left with an expensive installation that doesn't work. Is there any company out there that will maintain such a system? Control4 does... Read more

Was this review helpful? 2 0

I have had constant issues with my $10k+ Control 4 system since the day it was installed about 2 years ago. I had lights going on and off themselves, switches not working, icons disappearing, in and out control of basic TV connections...your name it and it went wrong. Their "Air Play" by the way is the worst of all the products. I got so fed up trying to explain all the issues I had to the techs just to try to schedule an appointment that I... Read more

Was this review helpful? 1 0

I can't agree with this review. I'm now looking for my fourth service dealer. Last one was recommended by C4 themselves. Unlimited budget... Meaning no cost cutting whatsoever. But even a simple light switch... I've had to replace 3. I replaced the first controller as the first one was making rackets like an out of balance washing machine. Doorbell with camera/speaker rarely works. I have $45K invested already and it still is a hit and miss... Read more

Was this review helpful? 4 0
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