Control4 - Control 4 Refusing to Provide Service - Left with broken system
I have had constant issues with my $10k+ Control 4 system since the day it was installed about 2 years ago. I had lights going on and off themselves, switches not working, icons disappearing, in and out control of basic TV connections...your name it and it went wrong.
Their "Air Play" by the way is the worst of all the products. I got so fed up trying to explain all the issues I had to the techs just to try to schedule an appointment that I broke off ties for a year. Recently I re-engaged because my system was useless and I needed a few fixes to make it function at all on a level that was remotely useful. Literally got an e-mail from a higher end Control 4 Regional $#@!
saying they refused to come do any work on my home, they qualified the circumstances under which they "might" provide service!!! Currently I have a horrible system and a company that holds the monopoly on the techs and refuses to help.
Reason of review: Poor customer service.
Monetary Loss: $15000.
Location: Fairfax, Virginia
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